What payment methods are available?
We currently accept the following payment methods: Visa, Solo, Maestro, Visa Debit, Visa Electron, American Express and PayPal. We trade in USD ($).
Why was my payment declined?
If your credit or debit card payment is declined, please double-check that you have entered the correct card details and that your card has not expired.
Please also check that the billing address entered matches the address the card is registered to.Alternatively, please try checking out with a different payment card or PayPal.
For more information regarding a failed payment, we recommend that you contact your card issuer directly as, for your own personal privacy, only your bank can tell you why your card was declined.
Can I add or remove items in my order?
We are unable to take further payment for additional items after your order has been placed. If there is an additional item you wish to purchase, you will need to place another order.
Please note, we are unable to remove items from your order. We'll need to cancel and refund your entire order so that you can place a new one for the correct items.
If you need assistance with your order, please contact our Support team directly.
Can I change my delivery address?
We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.
Please contact our Support team with your order details as soon as possible to get your order updated.
If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.
What is your returns policy?
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Support team. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an unwanted item to us for a full refund.
How can I track my order?
We'll send you a dispatch confirmation email with a link to track your order once it's on its way.